Frequently Asked Questions
Find quick answers to the most common questions about MyNATCA and our services.
Account and Membership
How do I create a MyNATCA account?
Creating an account is simple:
- Visit the MyNATCA homepage
- Click "Sign Up" or "Create Account"
- Enter your email address and create a password
- Verify your email address
- Complete your profile information
- Start the membership verification process
Note: You must be a NATCA member to access all features. For detailed account setup assistance, visit support.natca.org (opens in a new tab).
What if I forgot my password?
To reset your password:
- Go to the MyNATCA login page
- Click "Forgot Password"
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
If you don't receive the email, check your spam folder or visit support.natca.org (opens in a new tab) for additional assistance.
How long does membership verification take?
Typical timeline:
- Active Controllers: 1-3 business days
- Retirees: 2-5 business days (may need additional documentation)
- NATCA Staff: 1-2 business days
- Complex cases: Up to 7 business days
Verification may take longer if:
- Information doesn't match NATCA records
- Additional documentation is required
- You're a very new member (joined within 30 days)
Can I use MyNATCA if I'm not a NATCA member?
Limited access is available to non-members:
- View public information about NATCA
- Access membership information and how to join
- Contact forms for questions
Full member features require NATCA membership verification.
Discord Community
How do I join the NATCA Discord server?
Follow these steps:
- Complete your MyNATCA account verification first
- Get the Discord invite link from your dashboard
- Create a Discord account if you don't have one
- Accept the Discord server invitation
- Complete Discord verification to access member channels
Detailed guide: Joining Discord
Why can't I see all the Discord channels?
This usually means verification isn't complete:
Check these things:
- Is your MyNATCA account fully verified?
- Did you complete Discord verification with the bot?
- Are you using the invite link from your MyNATCA dashboard?
- Have you waited 5-10 minutes for the process to complete?
If everything seems correct, contact a Discord moderator for help.
Can I use Discord on my phone?
Yes! Discord has mobile apps for both iOS and Android:
- Download from your device's app store
- Log in with the same account you use on desktop
- Most features work on mobile, but desktop is recommended for complex tasks
Technical Issues
The website isn't loading properly
Try these troubleshooting steps:
- Refresh the page (Ctrl+R or Cmd+R)
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions temporarily
- Check your internet connection
- Try incognito/private browsing mode
If problems persist, contact technical support.
I'm getting error messages when trying to verify
Common verification errors and solutions:
"Member ID not found"
- Double-check your member ID for typos
- Try entering without dashes or spaces
- Contact your facility rep to confirm your ID
"Facility not recognized"
- Contact support to add your facility to our system
- Provide facility name, identifier, and location
"Information doesn't match records"
- Ensure your name matches exactly with NATCA records
- Check that your facility information is current
- Contact support if you've recently transferred
My email notifications aren't working
Check these settings:
- Email preferences in your MyNATCA profile
- Spam/junk folder for MyNATCA emails
- Email filters that might block our messages
- Whitelist our domain (mynatca.org) in your email
Our email addresses to whitelist:
Features and Benefits
What benefits do I get with MyNATCA membership?
As a verified NATCA member, you get access to:
Member Portal Features:
- Contract information and updates
- Training resources and materials
- Member directory and networking
- Event calendar and announcements
- Exclusive member content
Discord Community:
- Real-time chat with members nationwide
- Facility-specific discussion channels
- Training and professional development discussions
- Social events and networking opportunities
Support Services:
- Technical support for platform issues
- Member assistance and guidance
- Access to NATCA representatives
How do I update my facility information?
To change your facility:
- Log into your MyNATCA account
- Go to Profile Settings
- Update your facility information
- Submit the changes
- Allow 24-48 hours for Discord roles to update
For transfers: You may need to provide documentation of your facility change.
Can I access MyNATCA from work?
MyNATCA is designed to be accessible from most networks, but some workplace firewalls may block access:
If you can't access from work:
- Try using your mobile data instead of work WiFi
- Contact your IT department about accessing mynatca.org
- Use the mobile app if the website is blocked
Security note: Always follow your facility's policies regarding personal internet use.
Privacy and Security
Is my personal information secure?
Yes, we take security seriously:
- Encrypted connections (SSL/TLS) for all data transmission
- Secure data storage with industry-standard protections
- Limited data sharing - we only share what's necessary for verification
- Access controls - only authorized personnel can view member data
What we collect:
- Basic contact information for verification
- Facility and position information for appropriate access
- Usage data to improve the platform
Who can see my information?
Visibility levels:
- Private: Your email, phone, and personal details
- Member-only: Name, facility, general position
- Public: Nothing unless you choose to share
On Discord:
- Your name and facility are visible to other verified members
- You can control what additional information you share
- Private messages remain private
How do I delete my account?
To delete your MyNATCA account:
- Contact support through the platform
- Request account deletion
- Confirm your identity
- We'll process the deletion within 30 days
Note: Account deletion removes access to all member features and Discord channels.
Getting Additional Help
What if my question isn't answered here?
Multiple support options:
- Search this documentation - Use the search function to find specific topics
- Submit a support ticket - Through your MyNATCA dashboard
- Email support - support@mynatca.org
- Discord help - Ask in #tech-support channel
- Phone support - Available during business hours for urgent issues
How quickly will I get help?
Response times:
- Discord #tech-support: Usually within a few hours during active times
- Support tickets: 1-2 business days for most issues
- Email support: 2-3 business days
- Phone support: Immediate during business hours (urgent issues only)
For fastest help:
- Use Discord #tech-support for quick questions
- Submit detailed support tickets for complex issues
- Include relevant information and screenshots
What information should I include when asking for help?
Always include:
- Your name and email address
- Description of the problem
- What you were trying to do when it happened
- Any error messages (screenshots helpful)
- Your device and browser information
For verification issues, also include:
- Your NATCA Member ID
- Current facility and position
- When you first attempted verification
Contact Information
Primary Support Channels
Technical Support:
- Email: support@mynatca.org
- Discord: #tech-support channel
- Support tickets through your dashboard
Membership Questions:
- Email: membership@mynatca.org
- Phone: (202) 628-5451 (NATCA National Office)
Discord-Specific Help:
- Discord: Direct message to moderators
- Email: discord@mynatca.org
Business Hours
Standard Support Hours:
- Monday - Friday: 8:00 AM - 6:00 PM Eastern
- Weekend support: Limited (Discord community help available)
Emergency Contact: For urgent issues that can't wait:
- Use Discord #tech-support for immediate community help
- Email support@mynatca.org with "URGENT" in subject line
Don't see your question here? Contact our support team - we're here to help!