Discord Troubleshooting

Having issues with Discord? This comprehensive troubleshooting guide covers the most common problems NATCA members encounter and how to solve them.

Before You Start

Quick Fixes to Try First

1. Refresh Discord - Press Ctrl+R (Windows) or Cmd+R (Mac)
2. Restart Discord - Close completely and reopen
3. Check your internet - Make sure you have a stable connection
4. Clear cache - In Discord settings, go to Advanced → Clear Cache

When to Get Help

If these quick fixes don't work, or if you're experiencing:

• Verification problems
• Missing channels or roles
• Audio/video issues that persist
• Bot commands not working
• Account access problems

Common Issues and Solutions

Cannot See Member Channels

Symptoms:

• Only see limited channels like #general and #introductions
• Missing facility-specific channels
• Can't access #members-general or other restricted areas

Causes and Solutions:

Not Verified on MyNATCA

Fix: Complete your MyNATCA verification first

1. Log into your MyNATCA account
2. Complete membership verification
3. Wait for approval (1-3 business days)
4. Return to Discord after verification is complete

Discord Verification Incomplete

Fix: Complete the Discord verification process

1. Type /register in any available channel
2. Follow the bot prompts
3. Check your email for verification codes
4. Contact moderators if automatic verification fails

Roles Not Assigned

Fix: Contact moderators for manual role assignment

1. Send a direct message to a moderator
2. Provide your MyNATCA email and member ID
3. Explain that verification seems complete but you don't have access
4. Wait for manual review and role assignment

Verification Bot Not Responding

Symptoms:

• /register command doesn't work
• No response from verification bot
• Error messages when trying to verify

Solutions:

Check Command Spelling

• Type exactly: /register (with the slash)
• Don't add extra spaces or characters
• Make sure you're in a channel where you can send messages

Try Alternative Methods

1. Direct message the bot:

   • Find "NATCA Verification Bot" in the member list
   • Send a DM with "verify"
   • Follow automated prompts

2. Use different channels:

   • Try the command in #general or #introductions
   • Some channels may have command restrictions

3. Wait and retry:

   • Bot may be temporarily offline
   • Try again in 10-15 minutes

Contact Moderators

If the bot still doesn't respond:

1. Look for users with "Moderator" or "Admin" roles
2. Send a polite DM explaining the issue
3. Include your MyNATCA email and member ID
4. Request manual verification assistance

Audio/Voice Issues

Symptoms:

• Can't hear others in voice channels
• Others can't hear you
• Echo or feedback problems
• Microphone not working

Solutions:

Check Discord Audio Settings

1. Click the gear icon (User Settings) at bottom left
2. Go to Voice & Video settings
3. Check Input/Output devices are correct
4. Test your microphone using the test feature
5. Adjust input sensitivity if needed

Check System Permissions

Windows:

1. Go to Windows Settings → Privacy → Microphone
2. Make sure Discord has microphone access
3. Check that microphone isn't muted in Windows

Mac:

1. Go to System Preferences → Security & Privacy → Privacy
2. Select Microphone from the list
3. Make sure Discord is checked/allowed

Voice Channel Troubleshooting

1. Leave and rejoin the voice channel
2. Try a different voice channel to test
3. Check if you're muted (red line through microphone icon)
4. Check if you're deafened (red line through headphone icon)

Hardware Issues

1. Test your headset/microphone in other applications
2. Try different USB ports for USB headsets
3. Check cable connections for wired devices
4. Update audio drivers on your computer

Missing Facility Channels

Symptoms:

• Don't see channels specific to your facility
• Other members mention channels you can't see
• Facility role missing from your profile

Solutions:

Update Facility Information

1. Check your MyNATCA profile has correct facility
2. Update facility in MyNATCA if it's wrong
3. Wait 24 hours for changes to sync
4. Contact moderators if sync doesn't happen

Request Facility Role

1. Message a moderator with your facility information
2. Provide verification of your current facility
3. Include transfer documentation if you recently moved
4. Be patient - manual role updates take time

Facility Not Set Up

If your facility doesn't have channels:

1. Ask moderators about creating facility channels
2. Provide facility details (name, identifier, member count)
3. Connect with other facility members to show interest
4. Consider joining a similar facility's channels temporarily

Bot Commands Not Working

Symptoms:

• Commands return errors or no response
• /help or other basic commands fail
• Bot appears offline or unresponsive

Solutions:

Check Command Syntax

1. Use exact command spelling - Discord is case-sensitive
2. Include required parameters (check /help command-name)
3. Use proper format - /command parameter with spaces
4. Avoid extra characters like periods or quotes

Verify Permissions

1. Make sure you're in the right channel - some commands are restricted
2. Check your roles - some commands require specific permissions
3. Try in DMs with the bot if public channels don't work
4. Ask moderators about command permissions

Bot Status Issues

1. Check if bot is online - look for green dot next to bot name
2. Try different bot commands to test responsiveness
3. Wait and retry - bots sometimes restart or update
4. Report persistent issues in #tech-support

Mobile App Issues

Symptoms:

• App crashes or freezes
• Notifications not working
• Features missing compared to desktop
• Poor performance on mobile

Solutions:

App Updates and Cache

1. Update Discord app from your app store
2. Clear app cache in phone settings
3. Restart your phone to clear memory issues
4. Reinstall the app if problems persist

Notification Problems

Android:

1. Check Discord notification settings in app
2. Verify Android notification permissions
3. Disable battery optimization for Discord
4. Check Do Not Disturb settings

iOS:

1. Go to Settings → Notifications → Discord
2. Make sure notifications are enabled
3. Check notification style and timing
4. Verify Focus/Do Not Disturb settings

Performance Issues

1. Close other apps to free up memory
2. Use WiFi instead of cellular when possible
3. Lower Discord quality settings in app
4. Consider using desktop version for complex tasks

Login and Account Issues

Symptoms:

• Can't log into Discord
• "Invalid credentials" errors
• Account appears locked or suspended
• Two-factor authentication problems

Solutions:

Password and Login

1. Use "Forgot Password" to reset if needed
2. Check email for password reset (including spam folder)
3. Try logging in on different device to test account
4. Clear browser cache if using web version

Two-Factor Authentication

1. Check authenticator app for current code
2. Use backup codes if you have them saved
3. Contact Discord support if you've lost access to 2FA
4. Don't create new account - work on recovering the original

Account Restrictions

If your account seems suspended:

1. Check email for Discord messages about violations
2. Review Discord Terms of Service you may have violated
3. Contact Discord support through their help center
4. Don't create alternate accounts - this can make things worse

Connection and Performance Issues

Symptoms:

• Discord frequently disconnects
• Messages send slowly or fail
• Voice cuts out or has poor quality
• High CPU or memory usage

Solutions:

Network Troubleshooting

1. Test internet speed - Discord needs stable connection
2. Try different network (mobile hotspot, etc.)
3. Restart your router and modem
4. Contact ISP if you have persistent connectivity issues

Discord Performance

1. Close unnecessary applications to free up resources
2. Lower Discord quality settings in Voice & Video settings
3. Disable hardware acceleration in Advanced settings
4. Restart Discord to clear memory leaks

Firewall and Security

1. Check Windows Firewall allows Discord
2. Verify antivirus isn't blocking Discord
3. Try disabling VPN temporarily to test
4. Contact IT department if on work/school network

Getting Additional Help

Self-Help Resources

Discord Help Center

• Visit support.discord.com (opens in a new tab)
• Search for specific error messages
• Check Discord's status page for service issues
• Browse community forums for solutions

NATCA Discord Support

• #tech-support channel - Ask community for help
• Direct message moderators - For account-specific issues
• Create support ticket - Use /ticket command for formal help

When to Contact Support

Discord Issues (General)

Contact Discord support directly for:

• Account suspension or ban appeals
• Two-factor authentication lockouts
• Billing or Discord Nitro issues
• Security concerns about your account

NATCA-Specific Issues

Contact NATCA Discord moderators for:

• Verification problems
• Role assignment issues
• Facility channel access
• Bot command problems
• Member behavior concerns

Information to Provide

When asking for help, include:

Basic Information

• Your Discord username (including #number)
• Device and operating system you're using
• Discord app version (desktop) or browser type (web)
• When the problem started or first occurred

Specific Details

• Exact error messages (screenshots helpful)
• Steps to reproduce the problem
• What you've tried already to fix it
• Your MyNATCA email (for verification issues)

Screenshots and Logs

• Take screenshots of error messages
• Record screen for complex issues (if possible)
• Check console logs (for advanced users)
• Note any patterns (happens at certain times, etc.)

Prevention Tips

Keep Your Setup Healthy

1. Update Discord regularly - Enable automatic updates
2. Restart Discord periodically - Don't leave it running for weeks
3. Clear cache monthly - Prevents corruption and slowdowns
4. Keep your OS updated - For security and compatibility

Account Security

1. Use strong, unique password for Discord
2. Enable two-factor authentication and save backup codes
3. Don't share login information with anyone
4. Log out on shared computers when finished

Best Practices

1. Read channel descriptions before posting
2. Follow community guidelines to avoid restrictions
3. Report issues promptly - Don't wait for them to get worse
4. Stay informed about Discord updates and changes

Most Discord issues can be resolved quickly with the right troubleshooting steps. Don't hesitate to ask for help in #tech-support if you're still having problems!