Contact Information

Need to reach the MyNATCA team? Here's how to contact us for different types of support and assistance.

Primary Support Contacts

Technical Support

For platform issues, account problems, and technical assistance.

Email: support@mynatca.org Response time: 1-2 business days Best for:

• Login and account issues
• Website functionality problems
• General technical questions
• Platform feature assistance

Discord Support

For Discord-related help and community issues.

Discord: #tech-support channel in NATCA Discord server Email: discord@mynatca.org Response time:

• Discord: Usually within hours during active times
• Email: 1-2 business days

Best for:

• Discord verification problems
• Channel access issues
• Bot command help
• Community guidelines questions

Verification Support

For membership verification and account confirmation.

Email: verification@mynatca.org Response time: 1-3 business days Best for:

• Membership verification issues
• Documentation questions
• Facility verification problems
• Status updates on pending verifications

Membership Questions

For NATCA membership-related inquiries.

Email: membership@mynatca.org Phone: (202) 628-5451 Address: NATCA National Office 1325 Massachusetts Ave NW Washington, DC 20005

Best for:

• Membership status questions
• Dues and payment issues
• Member benefits information
• General NATCA inquiries

Specialized Support

Security Issues

For account security, privacy concerns, and security incidents.

Email: security@mynatca.org Response time: Same day for urgent issues Use for:

• Compromised accounts
• Privacy concerns
• Security vulnerabilities
• Unauthorized access reports

Feedback and Suggestions

For platform feedback, feature requests, and suggestions.

Email: feedback@mynatca.org Response time: 3-5 business days Use for:

• Feature requests
• Platform improvements
• User experience feedback
• Suggestions for new services

Business and Partnerships

For business inquiries, partnerships, and formal communications.

Email: business@mynatca.org Response time: 3-5 business days Use for:

• Partnership opportunities
• Business development
• Vendor inquiries
• Formal correspondence

Regional and Local Contacts

NATCA Regional Vice Presidents

Eastern Region Email: easternrvp@natca.org States: ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD, VA, WV, NC, SC

Southern Region Email: southernrvp@natca.org States: FL, GA, AL, MS, TN, KY, LA, AR, TX, OK

Central Region Email: centralrvp@natca.org States: OH, IN, IL, MI, WI, MN, IA, MO, ND, SD, NE, KS

Western-Pacific Region Email: westernrvp@natca.org States: WA, OR, CA, NV, ID, UT, AZ, MT, WY, CO, NM, AK, HI

Facility Representatives

For local facility-specific questions, contact your facility's NATCA representative. You can find your representative through:

• MyNATCA Member Directory (after verification)
• Your facility's NATCA bulletin board
• NATCA.org facility directory
• Ask in your facility's Discord channel

Business Hours and Availability

Standard Support Hours

Monday - Friday: 8:00 AM - 6:00 PM Eastern Time Saturday: Limited support (emergency issues only) Sunday: Limited support (emergency issues only)

Holiday Schedule

Support is limited on federal holidays:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

After-Hours Support

Community Support (24/7)

• Discord #tech-support channel - Community members provide help around the clock
• Member forums and discussions - Peer assistance available anytime

Emergency Contact

For genuine emergencies that cannot wait: Email: emergency@mynatca.org Subject line: "URGENT - [Brief description]"

Use only for:

• Security breaches or compromised accounts
• Critical system failures affecting operations
• Safety-related concerns
• Harassment or threats requiring immediate attention

Response Time Expectations

Email Support Response Times

Priority 1 - Emergency Issues

• Response time: Within 4 hours during business hours
• Includes: Security incidents, system outages, safety concerns

Priority 2 - Urgent Issues

• Response time: Within 24 hours
• Includes: Account lockouts, verification problems affecting deadlines

Priority 3 - Standard Issues

• Response time: 1-2 business days
• Includes: General technical support, feature questions

Priority 4 - General Inquiries

• Response time: 2-3 business days
• Includes: General questions, feedback, non-urgent requests

How We Prioritize Requests

Factors that increase priority:

• Security or safety implications
• Issues affecting multiple members
• Time-sensitive deadlines
• Clear problem description with relevant details

Factors that may slow response:

• Vague or unclear requests
• Non-urgent issues marked as urgent
• Requests requiring extensive investigation
• Issues outside normal business hours

What to Include When Contacting Us

Required Information

Always include:

• Your full name (as registered with MyNATCA)
• Email address associated with your account
• Clear description of your issue or question
• What you were trying to do when the problem occurred

Additional Helpful Information

When relevant, also include:

• NATCA Member ID
• Current facility and position
• Screenshots of error messages (remove personal info)
• Browser and device information
• Steps you've already tried to resolve the issue
• When the problem first started

For Discord Issues, Also Include:

• Discord username (including the #number)
• Which channels you can/cannot access
• Any bot error messages
• Your verification status on MyNATCA

Alternative Contact Methods

Social Media

Follow us for updates and community discussions:

Twitter: @MyNATCA Facebook: MyNATCA Platform LinkedIn: NATCA MyNATCA

Note: Social media is not for support requests. Use email or Discord for technical help.

Mailing Address

For formal correspondence, legal notices, or document submission:

MyNATCA Platform Support c/o NATCA National Office 1325 Massachusetts Ave NW Washington, DC 20005

Please note: Mailing address is for formal correspondence only. For faster response to support requests, use email or Discord.

In-Person Support

Support is not available in person. All assistance is provided through:

• Email support
• Discord community help
• Phone support (limited hours)
• Online documentation and guides

International Members

Time Zone Considerations

All response times are based on US Eastern Time. International members should account for time zone differences when expecting responses.

Special Support for International Members

Email: international@mynatca.org Best for:

• Time zone coordination for urgent issues
• Documentation of international facility verification
• Special circumstances requiring accommodation

Feedback on Support Quality

Rate Your Support Experience

After receiving support, you may receive a follow-up email asking about your experience. Your feedback helps us improve our services.

Suggest Improvements

Email: feedback@mynatca.org Discord: #feedback channel

Let us know how we can better serve the NATCA community.

Escalation for Support Issues

If you're not satisfied with the support you received:

1. Reference your original request number
2. Email: escalation@mynatca.org
3. Include: Details of the issue and why you're escalating
4. Be specific: What resolution you're seeking

Escalation response time: 1-2 business days for review

We're committed to providing excellent support to the NATCA community. Choose the contact method that best fits your needs, and we'll help you as quickly as possible.