Discord Verification Process

Discord verification links your Discord account to your verified MyNATCA membership, giving you access to member-only channels and features. This process is separate from your initial MyNATCA account verification.

Prerequisites

Before starting Discord verification:

Required

Verified MyNATCA account - Complete member verification first
Discord account - Free account at discord.com (opens in a new tab)
NATCA Discord server membership - Follow our joining guide

How Discord Verification Works

Automatic Verification

Most members experience automatic verification:

Join the NATCA Discord server with your invite link
The bot automatically detects your verified MyNATCA account
Member roles and channel access are granted within 1-2 minutes
You receive a welcome message confirming verification

Manual Verification

If automatic verification doesn't work:

Use bot commands to link your accounts
Provide additional verification information
Moderator review (if needed)
Manual role assignment

Step-by-Step Verification

Step 1: Join the Server

Use your MyNATCA invite link (found in your dashboard)
Accept the server invitation when Discord opens
Wait in the lobby area - you'll have limited access initially
Look for verification instructions in the welcome channel

Step 2: Automatic Account Linking

The bot will attempt to automatically link your accounts:

What the bot checks:

Email address match between MyNATCA and Discord
Recent invite link usage
IP address correlation
Account creation timing

If successful:

You'll receive a direct message from the bot
Member roles will be automatically assigned
Additional channels will become visible
You'll see a "Verified Member" role

Step 3: Manual Verification (If Needed)

If automatic verification fails:

Use the /register Command in #verify Channel (Enhanced October 2025)

The #verify channel is specifically designed for member registration. The bot now includes intelligent help messages to guide you through the registration process.

New Feature: Automatic Registration Help (Added October 2025)

The bot detects common registration mistakes and provides instant help:

Important Notes:

Only /register command works in the #verify channel
Bot detects common mistakes and sends @mention help messages
Help messages auto-delete after 30 seconds to keep channel clean
Use proper member number format (no spaces or special characters)

Common Registration Mistakes the Bot Detects:

Typing member numbers without /register command

You type: 123456
Bot replies: @YourName Hey! To register, use the /register command and follow the prompts. Don't just type your member number.
[Auto-deletes after 30 seconds]

Misspelled /register command

You type: /regsiter or /regster
Bot replies: @YourName I think you meant /register - use the slash command to start verification.
[Auto-deletes after 30 seconds]

Help or question keywords

You type: How do I register? or Where do I sign up?
Bot replies: @YourName Only the /register command is allowed in this channel. Type /register to begin.
[Auto-deletes after 30 seconds]

Any other non-command messages

You type: [Any regular message]
Bot replies: @YourName Only the /register command is allowed in this channel. Type /register to begin.
[Auto-deletes after 30 seconds]

Correct Usage:

Go to #verify channel
Type /register (the slash command will auto-complete)
Follow the bot prompts to start verification
Provide your member number when requested
Check your DMs for the verification link
Complete verification through the web interface

Why This Helps:

Instant feedback on common mistakes
Reduces confusion for new members
Keeps the verification channel clean and organized
Decreases support requests to moderators

Alternative Methods

If the command doesn't work:

DM the Bot:

Find "NATCA Verification Bot" in the member list
Send a direct message with "verify"
Follow the automated prompts
Provide requested information

Contact Moderators:

Look for users with "Moderator" or "Admin" roles
Send a polite direct message explaining your situation
Provide your MyNATCA email and member ID
Wait for manual verification assistance

Verification Information Required

Basic Information

MyNATCA account email - Must match exactly
Discord username - Your current Discord display name
NATCA Member ID - From your membership card
Facility information - Current workplace

Additional Information (If Requested)

Join date - When you became a NATCA member
Position/job title - Your role at your facility
Previous facilities - If you've transferred recently

Understanding Discord Roles

After verification, you'll receive roles that determine your access:

Basic Member Roles

Verified Member

Access to member-only channels
Ability to post in most channels
Voice channel access
Reaction permissions

Facility Roles

Specific to your workplace (e.g., @ZAU-Controllers)
Access to facility-specific channels
Facility announcements and discussions
Local event notifications

Specialized Roles

Position-Based Roles

@Controllers - Active air traffic controllers
@Retirees - Retired members
@Staff - NATCA staff members
@Students - Members in training

Interest-Based Roles

@Training-Interested - Professional development focus
@Contract-Updates - Contract negotiation updates
@Social-Events - Community events and meetups

After Verification

Immediate Access

Once verified, you'll gain access to:

Text Channels

#members-general - Main member discussion
#contract-discussion - Contract and labor topics
#training-resources - Professional development
#facility-specific channels - Your workplace discussions

Voice Channels

Member voice rooms for calls and meetings
Facility-specific voice channels
Training and study group voice rooms
Social hangout spaces

Setting Up Your Profile

Server Nickname

Right-click your name in the member list
Select "Edit Server Profile"
Set nickname to: "FirstName LastName - Facility" (e.g., "John Smith - ZAU")

Profile Status

Set your status to show availability
Use custom status for facility information
Keep it professional and appropriate

Common Verification Issues

"Automatic verification isn't working"

Troubleshooting steps:

Wait 5-10 minutes - The process can be slow
Leave and rejoin the server with the same invite link
Check your email for any verification messages
Try the /register command for manual linking

"The bot isn't responding to commands"

Possible solutions:

Make sure you're using the /register command - Type /register not just your member number
Use the #verify channel - Registration commands work best there
Watch for help messages - The bot sends temporary @mention tips if you make mistakes (New October 2025)
Look for the auto-delete timer - Help messages disappear after 30 seconds
Try direct messaging the bot instead if channel registration fails
Contact a moderator if the bot appears offline
Wait and try again - The bot may be temporarily down

"I typed my member number but nothing happened" (Updated October 2025)

Why this happens:

You need to use the slash command /register, not just type your member number
The #verify channel only accepts the /register command
The bot will send you a temporary @mention help message if you make this mistake

What to expect: When you type just your member number, the bot will @mention you with a helpful message like:

@YourName Hey! To register, use the /register command and follow the prompts. Don't just type your member number.

This message will automatically delete after 30 seconds.

Correct approach:

Type /register (with the forward slash)
Select the command from the autocomplete menu
Enter your member number when prompted
Check your DMs for the verification link

New Feature (October 2025): The bot now provides instant, automatic help for common registration mistakes. If you see an @mention message from the bot in #verify, read it carefully - it will tell you exactly what to do and then disappear to keep the channel clean.

"I can't find the verification bot"

How to locate the bot:

Check the member list on the right side of Discord
Look for "NATCA Verification Bot" or similar name
Try typing / in a channel to see available commands
Ask in general chat for help finding the bot

"My roles are incorrect"

Common role issues:

Wrong facility role - Contact moderators to update
Missing position role - May require re-verification
Old facility role - Update your MyNATCA profile first
No member role - Verification may not have completed

Role Updates and Changes

Facility Transfers

When you transfer facilities:

Update your MyNATCA profile with new facility information
Contact Discord moderators to update your roles
Provide documentation of your transfer if requested
Old facility role will be removed and new one added

Position Changes

If your position changes:

Update your MyNATCA account first
Use the /update command in Discord (if available)
Contact moderators for manual role updates
Provide verification of position change if needed

Retirement

When retiring:

Update your MyNATCA status to "Retired"
Contact Discord moderators to change to retiree role
You'll maintain access to most channels
Gain access to retiree-specific content

Verification Support

Self-Help Resources

Before contacting support:

Wait 10-15 minutes for automatic processes
Try logging out and back in to Discord
Check your MyNATCA account is fully verified
Read error messages carefully for specific instructions

Getting Help

Discord Support Options:

#tech-support channel - Community help with technical issues
Direct message moderators - For personal verification issues
General chat - Quick questions about the process

MyNATCA Support:

Support tickets through your MyNATCA dashboard
Email discord@mynatca.org for verification issues
Phone support during business hours for urgent issues

Information to Provide

When requesting verification help:

Your Discord username (including the #number)
MyNATCA account email
NATCA Member ID
Current facility
Description of the issue you're experiencing
Screenshots of any error messages

Privacy and Security

Information Sharing

What's shared with Discord:

Your name and basic profile information
Facility and position information (for role assignment)
Email address (for verification only)

What's not shared:

Personal contact information
Detailed employment history
Private MyNATCA account data

Account Security

Best practices:

Use strong passwords for both accounts
Enable two-factor authentication on Discord
Don't share verification codes with anyone
Log out on shared computers

Discord verification typically takes just a few minutes. If you're having trouble, don't hesitate to ask for help in the #tech-support channel.

Joining Discord Bot Commands